We offer 3 options depending how fast you need your data back.

Note: All prices are in New Zealand dollars and include GST

About our special case lab:

When conventional data recovery methods fail, we love a “Mission Impossible” task and don’t give up! . Special case projects may cost $2500 to $10,000 and may take several weeks or months even. We have been able to recover data in hundreds of cases where other data recovery specialists haven’t. We try harder than anybody else, put in more time, effort and hard work to help you get your important files back. Our Australian and New Zealand labs will work together to solve the most difficult problems to help you.

This depends on what the problem is and how the device responds to any temporary repairs made (e.g firmware modifications or PCB repairs). Some data recovery jobs we work on can be done very quickly for example in 1 day, others can sometimes take weeks or months due to severe damage or rare spare parts needing to be ordered in.

On average, the Economy service may take at least 2-3 weeks, but has no guaranteed time frame, as Priority and Emergency jobs take precedence. We will keep you informed of the time required and remaining and you can always upgrade from Economy.

How fast are the Priority and Emergency Services?

In straightforward cases, you may get your data back in 1-2 days instead of 2-3 weeks. In other cases, it may mean you get your data back in 1 week instead of much longer for our Economy service. Priority and Emergency services, are given #1 priority in our lab, and our best data recovery engineers will work around the clock to get your data back to you as fast as possible.

We have a 95-99% success rate for common problems, including hard drives with Bad Sectors/Read Errors (working very slowly); a damaged PCB (not powering on); a firmware corruption; a file system or partition corruption or simple data access problem due to being unable to connect the hard drive to your computer to make a backup.

If for some reason the data cannot be recovered, we will let you know the reason and provide you with as much information as we can. You will receive a 100% refund for any amount paid for the fixed prices advertised. Some problems cannot be fixed but the good news is, in most cases, with enough patience and effort, we’ll get your important files back!

• Our team of data recovery engineers has access to specialised hardware, software and technology that nobody else in New Zealand has. E.g BGA chip off/rework equipment, firmware repair technology and chip off capability.
• We are the only official data recovery partner with Western Digital in New Zealand.
• We are the only Seagate-authorized data recovery provider in New Zealand.
• Toshiba refers clients to us for data recovery on their products in Australia and New Zealand.

• We have the biggest team of data recovery engineers in Australia and New Zealand, working together to help each other to help solve your problem and get your files back with the highest chance of success possible.
• We will always be honest with you, answer all of your questions and keep you updated during the process. Our goal is to help you, if there is anything else you would like us to do for you please ask and we’ll always try to do it for you.