Stop trying to use it, do not let anybody attempt to repair it for you as they may cause additional damage. The less you try to plug it in or try to use it, the better the chances that your data can be successfully recovered in good condition.

Yes, there is a very good chance. We work on faulty and damaged USB flash drives of all brands and types. We see broken USB flash drives that have a failed controller chip, bad memory chips, simple data corruption or virus damage, as well as USB flash drives that have a broken/snapped off USB port.

If you have deleted files or reformatted the USB flash drive, it’s critical to stop using it. Do not plug it in to any computer at all to avoid any new data being copied to it. Once deleted data is overwritten, it is usually not recoverable.

The good news is most problems with USB flash drives can be fixed. It is usually just a matter of our very highly-skilled data recovery engineers to spend the time, effort and commitment to go through the steps needed in order to get your important files, photos, documents and other files back for you.

In some cases, it is not possible to recover data from some USB flash drives if the memory chip is cracked. If the USB port/connector is broken or part of the PCB is broken, we can still fix this or remove the memory chip to recover the data. But most problems can be fixed. Sometimes very quickly, some problems may take a lot longer but we don’t give up easily.

Payam Data Recovery has the best-equipped data recovery labs in the world for data recovery from USB flash drives. We use tools including Soft-Centre Flash Extractor (from Russia), Visual Nand Reconstructor by Rusolut (Poland) and Ace Labs PC-3000 Flash (Russia) as well as our own custom-made tools. Our labs have the biggest collection of memory chip readers on the planet as well as BGA rework/chip removal machines, soldering iron/heat gun and other tools and chemicals to professionally repair damaged USB flash drives or remove the memory chips to perform a chip-off extraction. Even monolith-type flash drives!

Note: All prices are in New Zealand dollars and include GST

The time required to recover data from a USB flash drive can vary from 1 day up to several weeks or even months. Our Economy service is for non-urgent jobs with no deadline, if you need your data back within a set time it’s best to select our Priority or Emergency Service.

In around 98% of cases we see, we are able to recover all data from a faulty, damaged, corrupted or reformatted USB flash drives. Most problems can be fixed, it simply takes a lot of time and effort. The only problems that we can’t fix (that we believe nobody else can either) are a cracked memory chip or overwritten data (e.g If you have a USB flash drive that had 1GB of documents that you reformatted it and filled it up again with 20GB of data, there is a good chance your old 1GB of data has been overwritten and may not be recoverable).

We are one of the only companies in the world that has all of the best technology and equipment for USB flash drive data recovery. We do the work ourselves and everything will remain 100% private and confidential as we do the work within our own company.

If for any reason the data is not recoverable using tradition methods, you may be offered our special lab services as an optional upgrade service at additional cost. Special case lab projects may take a lot longer but in an effort to help you and get your data back, we will try very hard and put the time and extreme level of hard work and effort.  Special case lab projects are usually due to an unknown layout or new technology that requires months of research, and that would normally be deemed not recoverable by any other data recovery company.

• Your best chance of getting your data back is with us. We have the latest technology and most experienced data recovery engineers, as well as the biggest team of data recovery engineers in New Zealand and Australia working together to get your files back.
• We are always honest and tell you the facts.
• We will always give you a realistic expectation and time estimate.
• We don’t give up easily, we’ll try harder than anybody else you will find.
• The main reason we are in business is to help people. We recover data all day, every day for peoplewho have lost important photos and other files. That’s all we do, nobody does it better than us. We would love to help you!